Store policy

Welcome to Glass Antique! We are delighted to offer you a curated selection of vintage glassware. Please review our store policies carefully before making a purchase.

1. General Terms and Conditions

  • Product Authenticity: All items are authentic vintage pieces. Due to their age, they may exhibit signs of wear or minor imperfections, which add to their unique character.
  • Product Descriptions: We strive to provide accurate descriptions and high-quality images of each item. Please review all details carefully before purchasing.
  • Age Requirement: Customers must be at least 18 years old or have the consent of a parent or guardian to make a purchase.

2. Payment Policy

  • Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment options as indicated at checkout.
  • Pricing: All prices are listed in euros and are subject to change without notice.
  • Taxes and Duties: Buyers are responsible for any applicable taxes, duties, or customs fees associated with their purchase.

3. Shipping Policy

  • Processing Time: Orders are processed within 2-4 business days after payment is received.
  • Shipping Methods: We offer standard and expedited shipping options.
  • Shipping Rates: Shipping costs are calculated based on the item's weight, dimensions, and destination.
  • International Shipping: We ship worldwide. Please be aware that international shipments may be subject to customs inspections and delays.

4. Returns and Refunds Policy

  • All Sales Final: Due to the unique nature of vintage items, all sales are final.
  • Damaged Items: If your item arrives damaged, please contact us within 14 days of receipt with photographs of the damage.
  • Refund Eligibility: Refunds are only issued for items damaged during shipping or if an item was misrepresented in its description.

5. Damages and Defects

  • Inspection Upon Delivery: Please inspect your package upon arrival. If you notice any damage, document it immediately.
  • Reporting Issues: Report any damages or defects to us within 14 days to initiate a claim.

6. Privacy Policy

  • Data Collection: We collect personal information necessary to process your order and improve your shopping experience.
  • Data Protection: Your information is secured and will not be shared with third parties except as required to fulfill your order.
  • Cookies: Our website uses cookies to enhance user experience. You may disable cookies in your browser settings.

7. Customer Service

  • Contact Information: For inquiries or assistance, please contact us at info@glassantique.com or call +39 3791255937.

8. Legal Disclaimer

  • Limitation of Liability: Glass Antique is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

9. Changes to Policies

  • Policy Updates: We reserve the right to update or modify these policies at any time without prior notice.
  • Effective Date: Changes are effective immediately upon posting on our website.

10. Acceptance of Terms

  • Agreement: By placing an order with Glass Antique, you agree to comply with these store policies.

Thank you for choosing Glass Antique. We appreciate your business and hope you cherish your vintage glassware for years to come!